Tieks Accessibility Policy

Accessibility Contact: accessibility@tieks.com | 310-601-8967

Accessibility Owner/Coordinator: Jessica Lai, Accessibility Manager

Commitment. Tieks is committed to providing a website experience accessible to the widest possible audience. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and maintain processes to sustain conformance over time.

Scope. This policy covers public-facing pages and user flows at https://tieks.com (including account, cart, and checkout) and necessary subdomains.

Standards. We design, build, and test against WCAG 2.1 AA using techniques compatible with common assistive technologies (AT), including screen readers (NVDA, JAWS, VoiceOver), magnifiers, speech recognition, and keyboard-only navigation.

Governance.

Owner: Jessica Lai (Accessibility Manager) maintains this policy, testing cadence, and vendor oversight; responds to user feedback.
Executive Sponsor: Samantha Hinton (VP). Ensures resources and cross-functional cooperation.

Feedback & Support. If you encounter an accessibility barrier, contact accessibility@tieks.com or 310-601-8967. Please include the page URL, the problem, your browser/device, and any AT used. We acknowledge within 2 business days and provide a workaround or ETA within 10 business days.

Continuous Improvement. Accessibility is an ongoing effort. We maintain a quarterly testing program, release-gate checks, prompt remediation timelines, and training for relevant teams.

Third-Party Content. Some content/components are provided by third parties. We encourage vendors to meet WCAG 2.1 AA and seek accessible alternatives when issues arise.

Review. This policy is reviewed at least annually or after major site releases.